Z-CARD Asia Pacific



	FAQ



	How long does it take to manufacture a Z-CARD? The average is 14 days, however this may change with different specifications. We always recommend you speak with a sales representative for times specific to the run size and product format you require. Who supplies artwork? Generally the client supplies artwork on a template provided by Z-CARD, however if you are in need of design services we can provide these for an additional fee.
	Can I purchase a map? Yes, Z-CARD design services can source maps. When will I be billed? Clients are billed upon final delivery of Z-CARDs. All new clients are required to pay a deposit on signing our order form. Where can I find pricing on your web site? Because there are so many variations and of a Z-CARD you will need to contact us directly for a quote. Please go to the Contact Us page for information on how to reach us. How can I get a template? Together with your sales representative you will figure out what size Z-CARD best suits your needs. Your sales representative will then send a template to you via email. In what format are the templates supplied? The templates are in QuarkXPress, InDesign and Illustrator. Our templates are Mac based so be sure to specify if you use a PC. Can I have a different size template than what are available? Yes. We can create a custom template based on your specific needs. Please do not alter the templates provided, as this will result in extra production time and additional charges. What is the PTN Box? That is Z-CARDs patent information which will be already placed somewhere on the template that we send you. You are able to move the placement position.




	What is the required linescreen for the Z-CARD design? For the cover and inner text sheet we require a minimum linescreen of 150 lpi (or 300 dpi). What is a copy safety zone? A copy safety zone is the immediate area (generally 4mm) inside the trim line. It is there to ensure that nothing gets cut-off due to several production variables. Can I change the size of my templates? We ask that you don't change the size of any template provided to you. These are standard sizes and doing so will result in extra production time (as well as additional charges). If you would like a different size than what you are currently provided with please talk to your sales representative about getting a custom made template. How do you want the files? Please provide on disk all images (cmyk), fonts (printer and screen) along with your art file. We also need a printout and mock-up of your Z-CARD. We ask that you also label your disk with your name and address. Where do I send the files for print? Your sales representative should provide you with an address. If you need to check, please call us on +612 9318 0900. Do I need to bleed my artwork? Yes, anytime you have a color or image in the background you need to bleed your artwork at least 5mm for the text and 2.5mm for the cover. Can I use extra PMS colours? Yes, please contact us for a quote to use PMS colours with your Z-CARD. I see there is space for me to design my outer cards on the template for the inner sheet, why can’t I design it all on one template? Design your cards on the cover card template and your inner sheet on the Inner sheet template. They are printed as 2 separate paper runs and different stocks are used.

Z-CARD^® Asia Pacific, 28 Bowden St., Alexandria, NSW 2015

t: 612 93180900 - f: 612 93180255 - e: zap@zcard.com